We care deeply about customer privacy and are fully committed to protecting your personal information and use it properly in compliance with data privacy laws. We process your personal information to run our business and provide our users with our service. If you have any questions about our policy, or with regards to your personal information, please contact us at email@example.com.
We obtain categories of personal information from the following sources: directly from you, for example, from forms you complete or during the online shopping process. Information such as name, billing address, shipping address and payment details are required in order to complete a sales transaction and to ship your purchase accordingly.
We will also use your provided email address to contact you should any queries arise and if you complete any enquiry form listed. All payment data is stored by our payment processor and you should review its privacy policies should you wish to obtain further information.
When you place an order with made by Kelly O, we will maintain your Order Information for our records unless otherwise requested from you. If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You can do so via firstname.lastname@example.org
All payment information and data entered on the website is secured via the SSL payment system.
You may be asked to approve Cookies while browsing the made by Kelly O website, this is in order to help this website to analyse traffic and visitors. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic, location and device data are tracked in order to build an overview of the website traffic. This provides an insight into the most popular locations and devices accessing the site.
Unless otherwise indicated, all discount codes, coupons, and vouchers are valid for a single transaction. For more details, refer to the specific terms and conditions of the discount code, coupon, or voucher.
Custom Orders can be requested via the Contact Us page via email at email@example.com. Custom Orders have a 2-3 week processing period from receipt of the material and payment. Customers will be notified when the item has been shipped. Standard shippping policies apply.
We will do our best to work with you in a timely manner to fulfill your Custom Order request. If you are hoping to receive an item for a specific date, please let us know. Generally we allow 4-6 weeks from receiving a request to delivery of the item
All items ship from the UK via Royal Mail.
Within Edinburgh: Bike courier. Should arrive within 1-2 days.
To the UK: Royal Mail Signed For. Should arrive within 1-2 working days.
International: Royal Mail International Tracked. Should arrive within 5-7 working days.
Upgraded shipping options (tracking or expedited delivery) are available upon request. When you go to checkout, select your preferred delivery method. If you have another request, please get in touch before you purchase the item.
Buyers are responsible for any international customs fees associated with the delivery of any product.
Please get in touch to report an undelivered item at firstname.lastname@example.org.
We allow 2 weeks for items shipped to the UK, and 6 weeks for items shipped internationally before issuing a refund for lost or undelivered items.
If you are unhappy with your purchase, please get in touch within 14 days of receipt.
If the item is unused you may return it for a full refund (excluding shipping) within 30 days of receipt. Buyer is responsible for shipping costs back to seller.
If the item is damaged, please send photos of the damage and we will arrange a full refund (excluding shipping costs).
By purchasing online via the SSL secured made by Kelly O e-commerce platform you agree to the following Terms & Conditions:
We may update these policies from time to time in order to communicate any changes to our processing, operational or legal circumstances.